Orders do not ship?!?!

I have not received the item I ordered in the time promised. Not only that, I ordered 5 days ago and the product hasnt shipped. Ive called customer service at vendor and shoprunner and I have no clue what value shoprunner adds. My impression is that orders just take longer and there is finger pointing between shoprunner and the vendor for who is to blame for the delay in processing. Its day 5 and my order hasnt even shipped. Shoprunner customer service rep said that happened to him before and said call the vendor. Vendor said shoprunner doesnt guarantee 2 day shipping. Whats the point!?!?!?!

KenPR23 about ShopRunner, v3.39.0